Frequently Asked Questions (FAQs)
Your burning questions about Mission Linen Supply, all in one place.
Wondering how to register? Want to find your Mission Customer Number? Looking for prices? Whether you're searching for answers to general questions or have a specific enquiry, our FAQs should be able to provide you an answer.
We aim to give you all the information you need to get shopping right here. If, however, you can't find the answer you're looking for, don't hesitate to reach out; you can contact us via email at any time by selecting ‘Help' in the bottom right corner of your screen.
We're looking forward to hearing from you!
FAQs You Might Find Useful
We get a lot of questions. Here are some of the most common ones, with answers:
What is Mission Linen Supply?
We know you're busy. That's why Mission Linen Supply provides business owners across the nation with all the essential industry supply products they need to seem them through. That's everything from cleaning products to office supplies - reasonably priced, quickly delivered, securely paid for. We're the go-to experts in industry supply solutions.
What types of products do you offer?
As you can see from our navigation bar, we offer an unbeatable range of supplies catering to multiple industries. That includes, but is by no means limited to, Food Service, Sanitation, Industrial, Technological, Office Supplies, and Furniture solutions.
You can browse our extensive catalog right here on our website.
How do I start shopping?
Register as a Current Mission customer to start shopping and place an order. Signing up couldn't be easier. Simply go to ‘Register,' enter the necessary details, confirm your information, and start browsing. It's as easy as that!
Where can I find my Mission Customer Number?
You can find your Customer Number on your Mission invoice. Registering is easy, and you shouldn't have any trouble. If you do, however, encounter any difficulties, head over to the red “Help” button on the homepage or contact your Mission representative for further advice.
How do I place an order?
Ordering on BuyDirect is simple: once you've found your desired items, add them to your cart and proceed to the checkout. Once you've completed your order, you'll receive email confirmation in your chosen inbox.
How can I see pricing?
All product pricing becomes available after you've registered as a customer. And don't forget: Mission Customers receive 20% off on all orders, so if you're planning on making regular purchases of top-quality industry supplies, registering as a Mission Customer is a must!
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
Can I cancel my order?
You may cancel orders, as long as they are returned in the same condition in which you bought them and are complete with all instructions, documents, and wrappings. If your cancellation fulfills all returns criteria, you'll receive a refund within 14 days of the time they arrive back with us.
However, there are some criteria which could void your right to a refund. Be sure to head over to our Terms and Conditions page for full details on these.
How will I receive my refund?
We strive to make our returns policy as stress-free and straightforward as possible. If you return an item to us and it fulfills the reimbursement criteria outlined in our Terms and Conditions, we'll issue your refund via the same method in which you paid for it. Plus, we won't charge you any reimbursement fees either.
How do I pay for my order?
We'll invoice your order to your Mission account. Remember: you need a BuyDirect account to order!
Do you offer any discounts?
Yes! We're proud to say that we offer a ton of special offers and rebates on a range of Mission products. For full, up-to-date information on our latest Mission promotions, head over to our promotions page.
Don't forget to check out our rebates page, too. There, you'll find all the product rebates, seasonal rebates, and volume rebates we're currently offering!
How do you ensure the quality of your products?
We go above and beyond to make sure that all our products meet the high standards our customers deserve. To achieve this, we implement strict quality control measures and only partner with reputable suppliers. This way, we can ensure more than just compliance - we can ensure excellence.
How can I stay up to date with Mission Linen news?
Great question! We like to keep all our customers in the loop with what's going on Mission-side. You can find os on all major platforms, including Facebook, X, LinkedIn, and Instagram.
We also recommend keeping an eye on our blog, where we post a ton of interesting and informative articles both on the industries we supply and exclusive insights on our products.
What if my question isn't answered here?
Our customer support team is on hand to answer any questions you may have about our products, our service, our shipping options, and much, much more. Simply click on the red ‘Help' button in the corner of your screen to send us a query via email, or, if you're a Mission customer, reach out to your Mission representative.
We look forward to helping in any way we can!